Privacy Policy

Meraki Wellness ("we," "our," or "us") is committed to safeguarding your privacy and ensuring that your personal information is handled with the highest level of care and security. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you visit our website, interact with our services, or engage with us in any capacity. 

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  • 1

    Information We Collect 

  • We may collect and process the following types of personal information: 

  • Personal Identifiable Information: Name, email address, phone number, mailing address, and payment details when booking services, purchasing memberships, or subscribing to communications. 

  • Wellness & Membership Information: Details related to your membership, wellness preferences, and treatment history to enhance your experience. 

  • Transaction & Payment Details: When you make purchases, we collect necessary payment and transaction information. 

  • Technical Information: IP address, device type, browser details, and website usage patterns to improve user experience and website functionality. 

  • Communications & Preferences: Information from inquiries, feedback, surveys, and requests for services or promotions. 

  • 2

    How We Use Your Information 

  • We use your personal information to: 

  • Provide, manage, and personalise our wellness services and experiences. 

  • Process bookings, payments, and membership-related transactions. 

  • Communicate with you regarding appointments, promotions, and wellness offerings. 

  • Enhance website functionality, user experience, and security. 

  • Comply with legal obligations and prevent fraud. 

  • 3

    How We Protect Your Information 

  • We prioritise the security of your personal data through:

  • Encryption & Secure Storage: Payment details and personal data are encrypted and stored securely. 

  • Access Controls: Limited access to personal data to authorised personnel only.

  • Access Controls: Limited access to personal data to authorised personnel only. 

  • 4

    Sharing Your Information 

  • We respect your privacy and do not sell or rent your personal data. However, we may share your information in the following cases: 

  • Service Providers: With trusted partners who assist in processing transactions, IT support, and customer communications, bound by confidentiality agreements. 

  • Legal Requirements: If required by law, we may disclose your information to regulatory bodies or law enforcement.

  • Business Transactions: In the event of a business merger, transfer, or reorganisation, your data may be transferred as part of the agreement. 

  • 5

    Your Privacy Choices & Rights 

  • You have the right to: 

  • Access, update, or correct your personal information. 

  • Opt out of marketing communications at any time. 

  • Request the deletion of your personal data, subject to legal and operational requirements. 

  • Restrict or object to certain types of data processing. 

  • 6

    Cookies & Tracking Technologies 

  • Our website uses cookies and similar technologies to enhance your experience. Cookies help us understand user behavior, personalise content, and improve our services. You may manage your cookie preferences in your browser settings. 

  • 7

    Retention of Information 

  • We retain your personal information only as long as necessary for the purposes outlined in this policy or as required by law. 

  • 8

    Third-Party Links 

  • Our website may include links to third-party websites or services. We are not responsible for their privacy practices, and we encourage you to review their privacy policies. 

  • 9

    Changes to This Privacy Policy 

  • We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date. We encourage you to review this policy periodically. 

  • 10

    Contact Us 

  • If you have any questions about this Privacy Policy or how your data is handled, please contact us: info@merakiwellness.com

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